Last Updated: January 2026
At BNWoodenBox, we take pride in crafting high-quality, handmade, and often personalized wooden boxes, including velvet-lined storage boxes, gift boxes, jewelry boxes, carved/engraved items, and custom packaging solutions. Many of our products are made-to-order or customized with engravings, logos, names, or specific designs, which impacts our return and refund options. Please read this policy carefully before placing an order.
1. Eligibility for Returns
- Non-customized/standard products: You may return most new, unused, and unopened items within 7 days of delivery for a full refund of the item price (excluding original shipping fees).
- Customized/personalized products: Items that have been personalized (e.g., engraved names, logos, custom sizes, specific carvings, or made-to-order designs) are non-returnable and non-refundable unless they are defective, or not as described. This is because custom items are created specifically for you and cannot be resold.
- All returned items must be in their original condition: Unused, with all tags/labels attached, in original packaging, and free from damage caused by the customer. Sale items, clearance products, or items marked as “final sale” are non-returnable.
2. Defective, Damaged, or Incorrect Items
If your product arrives 50 % damaged, defective, or significantly different from what was ordered: Contact us within 48 hours of delivery.
Provide your order number, clear photos of the issue, and a brief description.
We will review your case promptly (usually within 1–2 business days) and offer one of the following:
- A full replacement (at no extra cost).
- A full refund (excluding original shipping fees).
- We work with our shipping partners to resolve transit damage claims where applicable.
3. Cancellation Policy
- Standard orders: You may cancel your order within 24 hours of placement if production has not started. Contact us immediately via email or our contact form.
- Custom/personalized orders: Once design approval, personalization details, or production begins, orders are non-cancellable and non-refundable.
If we are unable to fulfill your order (e.g., material unavailability), we will notify you and issue a full refund.
4. Return Shipping and Costs
For eligible returns (non-custom, non-defective), the customer is responsible for return shipping costs and ensuring the package is properly packed to prevent damage.
We recommend using a trackable shipping method, as we are not responsible for lost returns.
If the return is due to our error (wrong item, damage, etc.), we will cover return shipping and provide a prepaid label if requested.
5. Refund Process
- Once we receive and inspect the returned item (usually within 3–5 business days), we will process your refund.
- Refunds are issued to the original payment method (credit/debit card, UPI, net banking, etc.).
- Refunds typically appear in your account within 7–14 business days, depending on your bank or payment provider.
- Shipping fees, handling charges, and any taxes are non-refundable unless the return is due to our error.
- No cash refunds are offered; all refunds go back to the original payment method.
6. How to Initiate a Return or Refund Request
1. Email us at [support@bnwoodenbox.com] (or use the contact form on our website) with your order number and reason for return.
2. Include photos if the issue involves damage or defect.
3. We will provide instructions and, if applicable, a return authorization.
4. Ship the item back to the address we provide (usually our Jaipur warehouse).
5. Keep your tracking number for reference.
Important Notes
- We do not accept returns on used, altered, or damaged (by customer) items.
- All products are handmade, so minor variations in wood grain, finish, or color may occur and are not considered defects.
- This policy complies with applicable Indian consumer protection laws but prioritizes fairness given the custom nature of our products.
- We reserve the right to update this policy at any time; changes will be posted on this page.
If you have any questions about this policy or your order, please contact us at support@bnwoodenbox.com or through our website contact form. We’re here to help ensure you love your BNWoodenBox purchase!
Thank you for choosing BNWoodenBox.
